BreezyBilling’s Ground Rules: The Heart of How We Work

If the world is a playground, how do we make the best of our time through the climbs, slides and swings of it? This is Breezy’s approach to ‘ground rules.

At BreezyBilling, we believe the best way to navigate the ups and downs of the behavioral health industry is by staying true to our principles. To that effect, we created these of Ground Rules: a set of straightforward, no-nonsense rules that guide how we hire and what we expect of one another, how we work and collaborate, and how we serve our behavioral health customers.

As a team, we put a lot of thought into these and the meaning behind each. Anyone who reads them will have a good line on what to expect of Breezy, because they show how we approach our work and what we expect of ourselves.

BreezyBilling’s Ground Rules

Pinky Swear

Don’t just promise something. Really, really mean it. Whether it’s hitting a deadline, being prepared for a meeting, or reaching a goal. Do it. Be accountable.

Whip It

When faced with challenges, be tenacious. If you’ve exhausted your options, ask for help. If you make a mistake, learn (and teach!) from it and move on. When you have a problem, whip it!

Stay Limber

Be prepared to go a little further, give a little extra to help someone out. Everyone is going through something, so assume a position of kindness and patience. Be flexible.

Take Good Care

There are so many priorities in life! Sometimes we forget to stay focused on what matters. Take care of yourself, your family, and your work.

Party On

Celebrate the wins. Commiserate the losses. Find joy in your quirks and commonalities, and the success of those around you. Whether it’s a little happy dance or big get-together, party on.

Why Ground Rules Matter

Our Ground Rules reflect the spirit of BreezyBilling—a people-first approach to doing business. In the behavioral health world, where pressures are high and burnout is real, it’s crucial to have a foundation of mutual respect, accountability, and joy. Here’s why these rules guide everything we do:

We’re Accountable to You

Behavioral health providers count on us to simplify their billing processes, minimize administrative burdens, and provide peace of mind. That’s why we live by “Pinky Swear.” We don’t make empty promises—we deliver results. When we say we’ll do something, you can trust that it will get done.

We Face Challenges Head-On

The billing landscape is full of hurdles: payer rule changes, credentialing roadblocks, and system disruptions. But at BreezyBilling, we’re not afraid of hard work. “Whip It” reminds us to tackle challenges with tenacity and resilience. And if we stumble? We learn from it, share that knowledge, and keep moving forward.

We Adapt to Your Needs

Flexibility is key in a constantly changing industry. Whether it’s adjusting to new payer requirements or accommodating unique client needs, “Stay Limber” ensures we’re always ready to go the extra mile—with patience and kindness at the forefront.

We Prioritize What Matters

We know our clients juggle countless priorities, from patient care to running a practice. That’s why “Take Good Care” is such an important rule for us. It reminds us to focus on what truly matters: the well-being of ourselves, our team, and our customers.

We Celebrate Together

Wins deserve recognition. Losses deserve reflection. “Party On” is our reminder to find joy—whether it’s solving a tricky billing issue, completing a big project, or simply bonding over shared goals. Celebrating successes and commiserating on failures keeps us motivated and connected.

Living the Ground Rules

These Ground Rules shape how we interact with our clients and each other. They ensure that every decision we make aligns with our commitment to supporting behavioral health providers. From the way we onboard new team members to how we approach client relationships, our Ground Rules are the compass that keeps us on track.

So, the next time you work with BreezyBilling, know that behind every email, call, and task, there’s a team living by these rules. They’re what make us Breezy—and they’re what make us a partner you can count on.

Let’s climb, slide, and swing through the challenges and successes of 2025 together. After all, the world is a playground—and we’re here to make the most of it.

Party on,

The BreezyBilling Team